Common Issues

My transaction is taking too long

The quote may have expired or the transaction may not have been authorized before its deadline.

Return to the trade screen, request a new quote and try again.

The price changed

Digital-asset prices and available liquidity can change between requesting and authorizing a quote.

Review the updated transaction information before continuing.

The network is busy

Solana or one of the services used to prepare the transaction may be experiencing increased demand.

Refresh the app and submit the transaction again using a new quote.

I have insufficient balance

For a buy, confirm that you have enough Cash to cover the purchase amount, the 0.45% platform fee and the blockchain fees.

For a sell, confirm that you hold enough of the selected asset and review any fees shown in the transaction preview. Reducing the transaction amount may resolve the issue.

The transaction has high price impact

The transaction may be large relative to the asset’s available liquidity.

Consider reducing the transaction size. High price impact can result in a significantly worse execution price.

No trading route is available

Jupiter may be unable to find sufficient supported liquidity between Cash and the selected asset. Try a smaller amount or attempt the transaction again later.

The transaction is marked as invalid

The transaction may have expired, your wallet balance may have changed or the underlying route may no longer be available.

Refresh the quote and review the transaction again.

My asset is not appearing

Confirm that:

• The transfer or trade was confirmed on Solana
• The correct wallet address was used
• The asset was sent through Solana
• Pluto supports displaying the token
• USDC is being displayed as Cash rather than under a separate USDC balance

Refresh the app. You can also use a Solana block explorer to confirm your wallet’s on-chain balance.

My balance or chart is incorrect

Displayed Cash balances, asset balances, prices and charts may occasionally be delayed because of market-data or indexing services.

Cash represents supported USDC held in your wallet. Blockchain records provide the authoritative record of completed transactions and wallet balances.

My transaction completed but the app has not updated

Refresh or reopen the app.

If a completed buy, sell or Cash transfer is confirmed on Solana but remains missing after the app refreshes, contact Pluto support and include the transaction signature.

A feature is unavailable in my country

Certain features, assets, providers or payment methods may be restricted based on your location.

Availability may depend on Pluto, Privy, MoonPay, Crossmint, your bank or payment network, Jupiter, the relevant asset issuer or applicable law.

The app is not loading correctly

Try:

1. Confirming your internet connection
2. Closing and reopening Pluto
3. Updating to the latest version
4. Restarting your device
5. Disabling a VPN or filtering tool that may interfere with the connection

Contact support if the issue continues.